On December twenty five, My three sons and I had a flight from Cleveland to Phoenix which was to leave at 7:fifty which has a halt in Charlotte NC. At about three or 4 pm about the working day of our departure, American Airlines delayed our flight which would make us miss out on our link in Charlotte which had no other flights out to Phoenix that day OR the following! And why the hold off? No explanation. So without any help from an AA consultant..(Practically as though it was our fault) we discovered One more flight through Dallas…which remaining in one hour along with a 50 percent. We designed it for the airport but with One more impolite AA representative, (I comprehended it was fast paced with the holidays and all) I had been certain which i could get my bag in Dallas considering that we now experienced to spend the night there. I questioned him concerning the tag that seemed like it was checked to Phoenix and he claimed curtly, you’ll just decide it up in Dallas and recheck it each morning. Effectively the bag didn't make it on the conveyer in Dallas. After i questioned One more consultant about this, he reported it was in a major area and it had been going out when we left in the morning. I informed him I needed it for my hotel stay, and he instructed me it would choose 4 hrs to obtain it. Okay…nevermind…I’ll be back again below in 4 hours!!! So I still left for that Dallas hotel devoid of my baggage.. Acquired on our flight the following morning and took off on time.
I need to comment on how awful your flight and shopper service was right now. Flight 4425 was suppose to leave at five pm from DC and obtain to Atlanta. We didn’t choose off from DC right up until 6:20 pm. We were informed it absolutely was going to be a ten minute delay but we by no means boarded the plane until finally way later. Then the pilot said there was no hold off Regardless of currently being delayed 45 minutes and after that had us sit on the runway for more than 35 minutes. I realize you don't have any control about the turbulence we experienced but we arrived in ATL they usually didn’t Have a very terminal for us to unboard.
The typical bi-lateral editing challenge calls for a European translation pupil to translate a printed write-up and talk to issues of her or his “native editor,†a job which, so far, is taken up by a U.
I just lately took a flight from JFK to St Thomas over a Saturday eight am flight and had probably the most helpful, successful knonwledgable flight attendant she was fantastic. I'd love to many thanks her for earning my trip extra pleasant.
We also are sorry that you weren't pleased with the complimentary voucher that we offered. Even so, the voucher was intended to convey goodwill and for making amends in a way with the insufficient service you documented. It represents an quantity we believe that being good and fair.
I'm emailing this comment to you to ensure that AA could greater manage to stimulate staff for being much more courteous when items go Completely wrong.Client service will make this type of change for all those using your service.
We recently returned from Hayden CO. They had been begging for volunteers to surrender their seats. We were told we'd get $seven hundred.00 Each and every and lodge vouchers if we gave up our seats. We straight away volunteered. We had been told to attend for everyone to board the airplane And they might handle the vouchers.
A big p.c from the flying general public have conservative views, like over fifty%. The treatment method of Glenn Beck about the weekend has actually been transmitted to nearly five million persons previously and continues to be spreading.
PS I had her over the return flight and it absolutely was evenm better she lives within the Phillie area And that i lived in the same area for few years so we experienced a conversation about that .
I have flown your airline two situations in the final twelve months and experienced a person man that works for me to fly final 7 days with a non quit flight you guys can’t even obtain a non prevent flight in time.
As a company, you've got stepped way out of line getting a community posture on this. Nevertheless the place you’ve taken properly favors “discrimination†in opposition to all other people who are entitled to your Exclusive protective provisions enjoyed by a privileged minority.
Please refund by whole fare such as the extra $twenty I compensated for Everything you explained was gonna be a lot more space.
It’s exciting to me that it's got arrive at this avenue. I've done quite a bit of analysis On the web to attempt to locate an Email Handle that click would visit the corporation instantly.
Buyers who wish to go with or complain to American Airways can Make contact with the company Workplace at: